Refund and Cancellation Policy

If an AI chat request, image generation, or other tool invocation fails due to backend errors (e.g., all attempted models return an error), the credits deducted for that specific operation will be automatically refunded to your account balance. This applies to all modes including standard chat. For multi‑step operations, the additional credit surcharge for the search phase is refunded if the search component fails. No manual refund request is needed; you can verify these automatic refunds in your Credit Logs.

Add-on Credits are one-time payments. Once the purchased Credits are delivered, the transaction is final and non‑refundable. All purchases are non‑refundable after completion. Pro is a recurring subscription. You may cancel future renewal through the billing portal; access normally continues until the paid period ends. Subscription charges already processed are non‑refundable.

If you initiate a chargeback or dispute a payment with your card issuer or bank without first contacting us to attempt resolution, your AtlasFlux AI account will be immediately and permanently suspended. All remaining credits (free, bonus, or purchased) will be forfeited, and you may be prohibited from creating a new account. We strongly encourage you to reach out to us first to resolve any billing concerns.

If your account is suspended or permanently banned due to a violation of the Terms of Service, Acceptable Use Policy, or Ban Policy, you are not entitled to any refund of credits or payments, regardless of the source of those credits. Violations include, but are not limited to, generating prohibited content, abuse of the credit system, or engaging in illegal activities.

You may delete your account at any time from your account settings. Upon deletion, any remaining credits are lost and will not be refunded. Deleted accounts cannot be recovered.